Why are there multiple hinge versions for the same laptop model?

Laptop manufacturers often use different keyboard vendors during the same production run. The keyboard may look identical from the top, but the hinge clip underneath can be different.

Where can I find my laptop model number?

In most cases, the model number is located on a sticker or label on the bottom of the laptop. Some brands may also show it above the keyboard or on the screen bezel.

How do I choose the correct hinge type?

On the product page, compare your existing hinge or empty key area to the hinge chart shown in the description. Then choose the matching key type before adding to cart.

What photos should I send?

Please send the following:

• A full photo of the keyboard
• A close-up of the missing key area
• A close-up of the hinge area with the key cap removed

How should I take the hinge photo?

Take the photo from about 5–6 inches above the keyboard, make sure it is clear and in focus, and turn off the keyboard backlight if possible.

Why do you ask for photos?

Photos help us confirm the correct hinge type and reduce delays, wrong orders, and unnecessary returns.

What comes with a replacement key order?

A standard replacement key kit typically includes:

• Key Cap
• Hinge Clip
• Rubber Cup

Do I need to replace the whole keyboard?

No. In most cases, you only need the missing or damaged key components, not the entire keyboard.

Do I need a tool kit?

A tool kit can make installation easier, especially if the hinge or rubber cup needs careful positioning. Only one tool kit is needed per order.

Do you ship internationally?

Yes, we ship to most countries.

Can I track my order?

Yes. Tracking is available on eligible shipping methods. You can also check your latest order status online.

How long does delivery take?

Delivery time depends on your location and the shipping method selected at checkout. Domestic and international transit times will vary.

What does the package look like?

Orders usually arrive in a yellow padded envelope so the key kit stays protected during shipping.

What if I ordered the wrong key?

Contact us as soon as possible with your order number and photos of the key area. We will review the issue and help determine the best next step.

Can I return a key if it does not fit?

If there is a fit issue, please contact us first with clear photos so we can verify whether the hinge type, key style, or model selection needs correction.

Why is verification important before ordering?

Many laptop models use multiple keyboard manufacturers, so verifying the hinge first helps avoid ordering the wrong version.

Is installation difficult?

Most replacement keys can be installed in minutes when the correct parts are selected.

Do you have installation instructions?

Yes. Please visit our How To page for installation help and video resources.