Policy

Store Policies

Clear policies. Simple support.

We want every order to be straightforward. Please review our policies below for shipping, returns, compatibility, order issues, and customer support.

Important: Because many laptop models use different keyboard manufacturers, key hinges can vary even within the same model. Please verify your key shape and hinge type carefully before ordering.

Order Policy

Please review your order details carefully before completing checkout. This includes your laptop model, key selection, layout, and shipping address.

  • Orders begin processing shortly after they are placed.
  • Once submitted, changes may not always be possible.
  • Please make sure your shipping address is correct before checkout.
  • Only order the exact key, hinge, or part that matches your keyboard.
Address Accuracy If an incorrect address is entered and the package has already shipped, additional shipping charges may apply for reshipment.

Compatibility Policy

Laptop keyboard keys are highly model-specific. Even when two keyboards look the same from the top, the hinge mechanism underneath may be different.

Please verify before ordering

  • Your exact laptop brand and model
  • Your keyboard layout and key shape
  • The hinge type underneath the missing key
  • That your selected product matches the product photos
Why this matters Manufacturers often use multiple keyboard suppliers for the same laptop model, so the correct replacement depends on the actual hinge under your key.

If you are unsure, contact us before ordering with clear photos of the keyboard and missing key area.

Shipping Policy

Shipping times vary depending on your location, shipping method, customs processing, and carrier conditions.

  • Processing times may vary during holidays, sales, or high-volume periods.
  • Tracking availability depends on the selected shipping service.
  • Some international economy shipping methods may show limited tracking after leaving the U.S.
  • Carrier delays are outside our direct control once a shipment is in transit.
Tracking Notice Some lower-cost shipping methods may only track through part of the journey, especially for international deliveries.

Returns & Refunds

Due to the specialized nature of replacement keys and keyboard parts, returns are handled on a case-by-case basis.

Refunds may be limited or denied if:

  • The wrong part was ordered by the customer
  • The item shows signs of installation, damage, or use
  • The product does not match because the hinge was not verified before ordering
  • The order was customized, specially sourced, or backordered for the customer

If there is an issue with your order, contact us promptly and include your order number and photos when possible.

Before requesting a return Please send photos of the received item and your keyboard so we can help confirm whether the issue is a mismatch, installation issue, or shipping error.

Damaged, Missing, or Incorrect Items

If your package arrives damaged, incomplete, or you believe the wrong item was sent, please contact us as soon as possible.

  • Include your order number
  • Include clear photos of the packaging and item received
  • Include a photo of your keyboard or missing key area if relevant

We review all reports carefully and will work with you toward a reasonable resolution.

International Orders

International shipments may be subject to customs duties, import taxes, VAT, or other fees charged by your country or carrier.

  • These charges are not included in product or shipping prices unless clearly stated.
  • The customer is responsible for any customs or import-related fees.
  • Delivery timeframes may be extended due to customs inspections or local carrier delays.
Customs Reminder Customs duties and import fees are determined by your local authorities or delivery carrier and are outside our control.

Support Policy

We do our best to respond as quickly as possible, but response times may vary depending on order volume and support demand.

  • Please allow additional time during weekends, holidays, and high-volume periods.
  • For faster help, include your order number and clear photos in your first message.
  • Sending multiple emails may slow down response time by moving your thread in the queue.

Best photos to send

  • Full keyboard photo
  • Close-up of the missing key area
  • Top-down photo of the hinge under the missing key

Need help with an order?

If you have questions before or after purchase, please contact us with as much detail as possible so we can help you faster.

Include your order number, laptop model, and clear photos whenever possible.

Email us at: support@laptopkeyreplacements.com

Last updated: April 2026